Support
Frequently Asked Questions
General questions about booking with us. For questions about a specific destination, package, or hotel, check that page directly — most already have their own FAQ section.
Fill in the form on our Custom Trip page, or the enquiry form on any package, hotel or activity page. A travel expert will follow up, usually within one business day.
Yes — enquiries and quotes are free, with no obligation to book. You only pay once you've confirmed a package and made a booking.
Yes. Every package on this site is a starting point — hotel category, activities, and the number of nights can all be adjusted before you confirm.
Payment terms (deposit amount, balance due date, accepted methods) are confirmed by your travel expert at the time of booking, since they can vary by destination and supplier.
Cancellation terms vary by package and are shown on each package's detail page. See our full Cancellation Policy page for the general terms that apply across bookings.
For destinations that require one, visa guidance is included as part of planning your trip — see the relevant destination page for specifics, or ask your travel expert.
Call or email us — details are on our Contact page — or use the enquiry form on any page for a callback.